DELIVERY: FREE DELIVERY AUSTRALIA WIDE
Items in stock will be packed and posted within 3 days of your order.
Items are posted from Sydney Australia.
Items will be posted Standard Australia Post.
Estimated delivery time from posting:
Sydney 2-3 business days.
Australia 3-6 business days
International order please email me you area code and country for a postage cost BEFORE ordering.
Items that are out of stock. I can usually make a new item in one week. Depending on the finish, cure time, and humidity it may take longer. I will email you with the timeframe and will refund you if you can’t wait for you item and decide to cancel your order.
Made to order / custom made orders will be posted as soon as they are made – refer to individual item description for production time.
RETURNS & REFUNDS:
We aim to have happy customers! We will happily exchange a faulty product within 30 days of delivery. Return freight/handling costs are the customers responsibility, or at the discretion of Urban Island Home.
Excluding custom “made to order” products, we will happily exchange a product if you feel the product does not fit the description. Please look closely at the products before purchasing. The process in making some of the products means sanding marks, ie tiny scratches and tiny airbubbles, uneven aggregrate and sand distribution, hand painted patina’s, rust oxidation, wood grain varitaions – are all part of the process and materials used and not considered flaws. In fact thats what makes them original and unique!
If however you feel your item does not fit the description we will happliy exchange the product. We will not exchange the product due to breakage durng installation, such as dropping the product. Please read the installation instructions that accompany your order. Please include the invoice you received with your order when exchanging goods.
Online Security – When purchasing from Urban Island Home you will be transferred to Pay Pal. A secure website. We will not have access to your credit card details.
TERMS AND CONDITIONS:
Links Urban Island Home’s Web Site may contain “links” to non-Urban Island Home sites and it is possible that non-Urban Island Home sites also link to Urban Island Home web sites. Urban Island Home is not responsible for the content or policies practiced by non-Urban Island Home web sites. The appearance of any link to other sites does not constitute or imply any approval or endorsement by Urban Island Home of the other sites. Your following any such links to other web sites is at your own risk. Termination You agree that Urban Island Home may terminate your use of the Web Site if Urban Island Home reasonably believes that you have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of Urban Island Home or any third party, or for any reason with or without notice to you. Trademarks The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on this Web Site are the registered and/or unregistered trademarks of Urban Island Home, its affiliates and others. Nothing contained on the Web Site or in this Agreement serves to grant to you, by implication, or otherwise, any license or right to use any Trademark displayed on this Web Site without the written permission of Urban Island Home or such third party that may own the displayed Trademark. Availability of Products and Services The products and delivery services offered by this Web Site may not be available in all countries or locations. The information provided on this Web Site does not imply or warrant that any particular product or service is available to you at your present location or at a future location to which you may relocate. You should inquire with Urban Island Home as to the availability of products and/or services in your particular location. Urban Island Home reserves the right to add or delete products without notice. Should you have any questions concerning this Agreement, or if you desire to contact Urban Island Home for any reason, please see our contact page.