DELIVERY:    FREE DELIVERY AUSTRALIA WIDE
Items in stock will be packed and posted within 3 days of your order.

Items are posted from Sydney Australia.
Items will be posted Standard Australia Post.
Estimated delivery time from posting:
Sydney 2-3 business days.
Australia 3-6 business days
International order please email me you area code and country for a postage cost BEFORE ordering.

Items that are out of stock.  I can usually make a new item in one week. Depending on the finish, cure time, and humidity it may take longer. I will email you with the timeframe and will refund you if you can’t wait for you item and decide to cancel your order

Made to order / custom made orders will be posted as soon as they are made – refer to individual item description for production time.

RETURNS & REFUNDS:
We aim to have happy customers! We will happily exchange a faulty product within 30 days of delivery. Return freight/handling costs are the customers responsibility, or at the discretion of Urban Island Home.

Excluding custom “made to order” products, we will happily exchange a product if you feel the product does not fit the description. Please look closely at the products before purchasing. The process in making some of the products means sanding marks, ie tiny scratches and tiny airbubbles, uneven aggregrate and sand distribution, hand painted patina’s, rust oxidation, wood grain varitaions – are all part of the process and materials used and not considered flaws. In fact thats what makes them original and unique!

If however you feel your item does not fit the description we will happliy exchange the product. We will not exchange the product due to breakage durng installation, such as dropping the product. Please read the installation instructions that accompany your order. Please include the invoice you received with your order when exchanging goods.

PRIVACY POLICY:
Urban Island Home is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our quarterly newsletter and to personalise your shopping experience with us; that’s all. Urban Island Home uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Urban Island Home only last while you are browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Online Security – When purchasing from Urban Island Home you will be transferred to Pay Pal. A secure website. We will not have access to your credit card details.

TERMS AND CONDITIONS:
This Internet web site (“Web Site”) is provided by Urban Island Home and its affiliates . Your use of this Web Site and its contents and the ordering of products and services is subject to the following terms and conditions. PLEASE READ THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THE TERMS STATED BELOW, PLEASE LEAVE THIS SITE NOW. Urban Island Home reserves the right to update these terms and conditions from time-to-time. Notice of updates will be posted to this page. By accessing and using this Web Site, you agree to be bound by these terms and conditions and any such revisions and updates and you agree to periodically visit this page to determine the then current Terms and Conditions to which you are bound. Please also visit our Privacy Statement page. Restrictions on Use of Content on this Web Site The information, text, graphics, sounds and links (collectively “Content”) on the Web Site are provided by Urban Island Home as a convenience to its customers and members of the general public for their use. While Urban Island Home provides access to its Web Site and the Content thereon to anyone, Urban Island Home retains all ownership and copyright on all text, graphic images and sounds. You may not: display, distribute, modify, perform, reproduce, re-post, sell or prepare derivative works based on, or otherwise use any Content in any way for any public or commercial purpose, or “mirror” or include this Content on another server without Urban Island Home‘s prior written permission. You may: download and print one copy of the Content for your own personal non-commercial use only. Urban Island Home reserves all other rights. Violation of these terms and conditions shall result in the immediate termination of your right to use the Urban Island Home‘s Web Site and Content. Any previously downloaded or printed copies of Urban Island Home‘s Content must be immediately destroyed. Intellectual Property Rights You should assume that everything you see, read or hear on the Web Site is copyrighted. All Urban Island Home products are protected by copyright and other intellectual property laws, and all intellectual property rights in the products belong to the Urban Island Home. You may not reproduce, publish, transmit, modify, create derivative works from, publicly display, or publicly perform any product in any manner without Urban Island Home‘s prior written consent. Consumer Submissions While Urban Island Home desires to receive feedback from consumers, unless specifically requested by Urban Island Home in writing, please do not send Urban Island Home any creative or original concepts, ideas, materials or products, or confidential or proprietary information. Except as governed by our On-line Privacy Policy, any information or material, including any creative concepts, ideas, materials, data, comments, suggestions, or the like, you send to Urban Island Home through this Web Site or otherwise, will be deemed not to be confidential or proprietary. By transmitting communications to Urban Island Home , you thereby automatically grant Urban Island Home a royalty-free, perpetual, irrevocable non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, sell, sublicense and display such communication(s) alone, or as a part of other works in any form or technology, now known or hereafter developed, and Urban Island Home is free to use same for any purpose. Limitation of Liability IN NO EVENT WILL Urban Island Home, ITS SUPPLIERS OR OTHERS INVOLVED IN THE CREATION OR DELIVERY OF THE WEB SITE OR CONTENTS, BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, COVER OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THIS WEB SITE, FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, COMPUTER VIRUS, OR NETWORK OR INTERNET FAILURE, OR INCLUDING WITHOUT LIMITATION, DAMAGES OR COSTS RELATING TO THE LOSS OF PROFITS, BUSINESS, GOODWILL, OR DATA; EVEN IF The Shelving Shop EMPLOYEE, AGENT OR REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Disclaimer THE CONTENT PROVIDED ON THIS WEB SITE IS PROVIDED “AS IS” AND Urban Island Home MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, AS TO ITS USE, AVAILABILITY, ACCURACY OR PERFORMANCE. AS A USER, YOU ASSUME ALL RISKS AND RESPONSIBILITIES FOR ITS USE OR NON-USE AND Urban Island Home MAKES NO REPRESENTATION THAT THE CONTENT APPEARING ON OR DOWNLOADED FROM THIS WEBSITE IS COMPATIBLE WITH YOUR COMPUTER OR FREE FROM ERROR OR VIRUSES. NO Shelving Shop EMPLOYEE, AGENT OR REPRESENTATIVE IS AUTHORIZED TO MODIFY OR AMEND THIS WARRANTY. Urban Island Home DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS WEB SITE AND THE CONTENT THEREIN. Urban Island Home MAY REVISE OR DELETE THE CONTENT, IN WHOLE OR IN PART, AT ANY TIME WITHOUT NOTICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Links Urban Island Home’s Web Site may contain “links” to non-Urban Island Home sites and it is possible that non-Urban Island Home sites also link to Urban Island Home web sites. Urban Island Home is not responsible for the content or policies practiced by non-Urban Island Home web sites. The appearance of any link to other sites does not constitute or imply any approval or endorsement by Urban Island Home of the other sites. Your following any such links to other web sites is at your own risk. Termination You agree that Urban Island Home may terminate your use of the Web Site if Urban Island Home reasonably believes that you have violated or acted inconsistently with the letter or spirit of this Agreement, or violated the rights of Urban Island Home or any third party, or for any reason with or without notice to you. Trademarks The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on this Web Site are the registered and/or unregistered trademarks of Urban Island Home, its affiliates and others. Nothing contained on the Web Site or in this Agreement serves to grant to you, by implication, or otherwise, any license or right to use any Trademark displayed on this Web Site without the written permission of Urban Island Home or such third party that may own the displayed Trademark. Availability of Products and Services The products and delivery services offered by this Web Site may not be available in all countries or locations. The information provided on this Web Site does not imply or warrant that any particular product or service is available to you at your present location or at a future location to which you may relocate. You should inquire with Urban Island Home as to the availability of products and/or services in your particular location. Urban Island Home reserves the right to add or delete products without notice. Should you have any questions concerning this Agreement, or if you desire to contact Urban Island Home for any reason, please see our contact page.